Acceptance of terms
By using ClubMogo — whether as a member of a participating facility, a staff user, or the operator who runs the facility — you agree to these terms. If you do not agree, you should stop using the product.
Different obligations apply to different user types. Member-facing obligations focus on respectful use of the product and accurate information. Operator-facing obligations focus on commercial use, billing, and the handling of member data. Staff users are bound by whichever set applies in their role.
Service description
ClubMogo is a software platform for gyms, fitness studios, and multi-location chains. It covers member management, class bookings, payments, communications, payroll, reporting, and an AI assistant. ClubMogo is the software vendor; we do not operate the fitness service itself, and we are not responsible for the underlying gym experience, training advice, or facility safety.
Accounts & eligibility
You must be 18 or older to create a member account independently. Members under 18 must be enrolled by a parent or legal guardian (see the Privacy Policy — Children’s privacy). Staff accounts are created by the operating facility.
You are responsible for keeping your credentials secure. If you believe your account has been accessed without your permission, tell us promptly at security@clubmogo.com and we will work with you and your facility to lock down the account.
Acceptable use
You agree not to:
- attempt to access data belonging to other facilities, members, or staff;
- reverse engineer, scrape, or copy ClubMogo’s software, interfaces, or data beyond what these terms permit;
- use the communication features — WhatsApp, SMS, in-app messaging — to send unsolicited marketing, harassment, or unlawful content;
- misuse the AI assistant or any other automated feature in a way that violates applicable law or another person’s rights.
We may suspend or terminate accounts that repeatedly violate this section, and we may report serious abuse to the appropriate authorities.
Subscriptions & billing
ClubMogo is sold to facility operators on a per-active-member basis, billed monthly or annually. Current tier details are on the Pricing page. Prices exclude GST; invoices are GST-compliant.
Payments are processed by Razorpay. Subscriptions renew at the end of each billing cycle unless cancelled before renewal. A grace period of seven days follows a failed renewal, after which read-only mode applies until billing is resolved. Refunds are handled on a pro-rata basis for annual contracts cancelled inside the first 30 days; monthly contracts are not refunded for the current cycle.
Intellectual property
The ClubMogo product — software, interface, branding, documentation — remains the property of ClubMogo. We grant facilities a non-exclusive, non-transferable licence to use the product for the duration of their subscription.
Content uploaded by a facility — member data, branding, configurations, communications — remains the facility’s property. The facility grants ClubMogo a limited licence to host, process, and back up that content as needed to run the service. We do not use facility content to train AI models, and we do not sub-license it to third parties beyond the sub-processors listed on the Security & Compliance page.
Termination
Facilities can cancel their subscription from inside the product at any time; cancellation takes effect at the end of the current billing cycle. After cancellation we keep facility data in a read-only, exportable state for 30 days. After that window we delete or de-identify it, except where we are legally required to retain it (see Privacy — Data retention).
We may terminate or suspend access without notice if we determine that a facility or user has materially breached these terms, has not paid, or is using the product to harm members.
Disclaimers
ClubMogo is provided on an “as-is” basis. We do not warrant that the service will be uninterrupted, error-free, or fit for a particular purpose beyond what is described in the documentation.
Fitness data shown inside ClubMogo — body assessments, progress streaks, goals — is provided by the member and the facility’s trainers. It is not medical advice. If you have medical concerns, speak with a qualified healthcare provider.
Limitation of liability
To the maximum extent permitted by law, ClubMogo’s aggregate liability arising from or related to use of the product will not exceed the fees paid by the facility in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of revenue, loss of data outside our control, or business interruption.
Nothing in this section limits liabilities that cannot be limited under applicable Indian law — including liability for fraud, gross negligence, or wilful misconduct.
Governing law
These terms are governed by the laws of India. Disputes arising from these terms are subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. The DPDPA, the Information Technology Act, 2000, and the Consumer Protection Act, 2019 apply where relevant.
Changes to these terms
We may update these terms from time to time. Material changes — pricing structure, account termination grounds, liability allocation — are notified to facility administrators by email and shown inside the product at least 30 days before they take effect. Continued use of ClubMogo after the effective date constitutes acceptance.
Contact us
Questions about these terms? Email us at hello@clubmogo.com. For privacy-specific questions, see the Privacy Policy.